Privacy Policy

Last updated: 16 October 2026

Who we are

JovaMedia operates www.jovamedia.com, a digital agency website based in London, UK. For questions about your information, email support.jovamedia@gmail.com.

Enquiries and your information

When you send an enquiry or request a quote callback, your name, email and the details you provide, including your phone number and selected service for a callback, or your message for a general enquiry are sent securely to our website server and forwarded to JovaMedia through Resend, our email delivery provider. Your email address is used as the reply-to address. We do not subscribe you to marketing or store enquiries in a website database. Our delivery provider and email inbox process the message to deliver and handle your request.

To reduce repeated submissions and abuse, the endpoint uses a short-lived, in-memory hash of the request IP address and random request identifiers. Enquiry contents and email credentials are not written to application logs.

Why we use enquiry information

We use enquiries to respond to requests, discuss potential projects and provide agreed services. Where relevant, this is to take steps at your request before a contract or perform a contract. We also have a legitimate interest in handling business correspondence and protecting our services, and may keep records to meet legal obligations. Sending an enquiry does not subscribe you to marketing.

If you accept Analytics and session replays, we also include the available campaign source, medium, campaign name, post label and optional term with your contact, consultation or quote request in our business email. This helps us understand which marketing sources lead to received enquiries. These labels come from the link you followed and are not independently verified. Declining optional measurement does not prevent you sending an enquiry. We do not attach source labels when permission is missing or declined, and we do not send your enquiry details to analytics.

Free resources and newsletter

When you request a checklist, we use your email and optional first name to send it through Resend. Requesting a resource does not subscribe you to marketing. If you use the newsletter form, we send a confirmation link valid for 24 hours. You must confirm before we add you to our newsletter segment in Resend. We record the confirmation date and the consent wording version. Newsletter emails contain an unsubscribe option. We do not override an existing unsubscribe through an old confirmation link.

We use your newsletter consent to send occasional marketing emails. We keep the subscription record while it is needed for this purpose and retain unsubscribe information to respect your choice. Resource and confirmation delivery records are processed by Resend. Confirmation tokens are encrypted and removed from the browser address when the confirmation page opens. These forms also use short-lived request limits to reduce abuse.

Optional analytics, cookies and session replays

When enabled for this website and after you accept Analytics and session replays in Cookie settings, we use Google Analytics 4 to measure visits, approximate geographic locations, traffic sources, page views, navigation and contact clicks, scroll depth, consultation clicks, form starts, submission attempts and successful enquiries. For products, we measure product views, quote clicks and successful callback requests. Google Tag Manager manages additional measurement tags. Microsoft Clarity provides heatmaps and session replays of interactions within this website, including clicks and scrolling. Replays do not show your other tabs or applications. We use these tools to understand which pages and traffic sources lead to enquiries and to improve the website.

We use your consent for this optional measurement. Google Analytics and Clarity scripts only load after acceptance. Advertising storage and advertising personalisation remain disabled by our integration. Our analytics events do not contain enquiry names, email addresses, phone numbers, messages or form values. We mask the enquiry, quote callback and newsletter forms for Clarity, exclude checkout, booking and account routes and client previews, and remove fragments and unapproved query parameters from our Google Analytics event URLs. Approved campaign tags help identify marketing sources. Clarity does not start on URLs containing unapproved query parameters.

Google Analytics may store first-party cookies such as _ga and _ga_ followed by a property identifier to distinguish visits; our integration requests a 180-day expiry. Clarity uses cookies such as _clck and _clsk to link interactions and page views. See Microsoft’s current cookie list for their purposes and durations. When separately enabled, Vercel Web Analytics also measures page visits after acceptance. The providers process technical information such as browser characteristics and IP addresses in delivering their services. Approximate location and traffic attribution may be affected by VPNs, blockers and browser settings.

We remember your acceptance or rejection and its date in local storage under jovamedia-consent-v2 for up to 180 days. The updated preference asks previous visitors to choose again because session replays are a new purpose. Reject all leaves optional measurement off. You can change your choice through Cookie settings in the footer. Withdrawing consent disables future measurement, removes accessible first-party analytics cookies and reloads the page to remove loaded scripts. It does not erase information previously sent or cookies held on another domain.

Google and Microsoft may process information outside the UK under their applicable data protection arrangements. Retention follows the settings in our analytics accounts and the providers’ policies. You can contact us about your data using the address above. See Google’s Privacy Policy, Microsoft’s Privacy Statement and Clarity’s privacy disclosure guidance.

Quotes and payments

This website does not offer online purchasing or take card payments. Website and Web Care buttons open a callback request. We discuss your requirements and confirm the scope and price before work begins. The retired basket is no longer used; if you used it previously, you can remove any old basket data by clearing this site’s browser storage.

Contact form spam protection

We use Google reCAPTCHA on the enquiry and callback forms to help distinguish genuine enquiries from automated spam. It may process technical information such as your IP address, browser and interactions with the verification widget, and sets a cookie needed for its security checks. Our server verifies the result with Google before forwarding an enquiry. We do not include your enquiry fields in that verification request. Google’s Privacy Policy and Terms of Service apply. If you cannot use the verification widget, you can email us directly.

Live chat

We provide live chat through Crisp. The widget loads after the public page has loaded and may process technical information such as your IP address, browser, pages visited and session identifiers so our team can see visitors and respond. Crisp uses cookies or similar storage to maintain conversations between pages and visits. Its chat cookies normally expire after six months, renewed when you return. If you send a chat, Crisp also processes your messages and any contact details you provide. A new message from our team can open the chat window. Chat contents are not sent to our website analytics.

Conversations are handled in our JovaMedia Crisp account; sending a chat does not subscribe you to marketing. You can also contact us by email or phone. Crisp may process information outside the UK under its applicable data protection arrangements. See Crisp’s privacy policy and Crisp’s cookie policy for details about processing, storage and retention. Any earlier conversations sent through tawk.to remain in our previous chat account and are not automatically transferred to Crisp. See tawk.to’s privacy policy for how those historical records are processed.

Hosting and service providers

The website is hosted on Vercel. Hosting providers may process technical request information, such as IP addresses, for delivering and securing the website, separately from optional analytics. Resend and our email provider process messages you choose to send. See Resend’s privacy policy. These services may involve processing outside the UK, subject to the providers’ applicable data protection arrangements. See Vercel’s privacy policy for its handling of information.

Retention

We retain enquiry correspondence and project records only for as long as needed to handle the request, deliver services or meet relevant legal obligations. Retention depends on the type and purpose of the record. You may ask us about information relating to you using the contact address above.

Your rights

Depending on the circumstances, you may have rights to access, correct or erase personal information, restrict processing, object to processing or receive information in a portable form. Where we rely on consent, you can withdraw it. You can also raise a concern with the Information Commissioner’s Office.

External links and changes

External websites have their own privacy practices. We will update this page when the way this website handles information changes.